Remote Assistance is a Windows feature by which a client operating system can send request for help to an administrator or friend. The Helper can even be allowed complete control of the user’s desktop, provided its allowed by the assisted person. There are also features in Active Directory (Windows Server 2008) that can be configured to set preferred remote assistance settings. In this post we will explain remote assistance methods in Windows Server 2008 Domain and Windows 7.
To configure Remote Assistance settings in Windows Server 2008 Domain, open Active Directory Users And Computers from Start, Administrative Tools ,Active Directory Users And Computers. Then, select a user and open user properties. And go to the Remote Control tab. From there, check the Enable Remote Control check box and set user permissions. For example, choose whether you would like to view the user’s session or interact by taking over remote control of the system.
Make sure that Remote Assistance is enabled on the client computer(s). To do that, open computer (My Computer) properties and select Advanced settings. Next, go to the Remote tab and enable remote assistance.
When a user has to send a request for Remote Assistance, he/she can simply type remote from the start menu to access Windows Remote Assistance or from Start, All Programs, Maintenance, Windows Remote Assistance.
If you are asking for help, then choose “Invite Someone who you trust…”, if you are providing assistance then select “Help someone who…”.
After that you can either Save an invitation file or open an email program to send assistance request. In this example we are going to save an invitation file.
You will get a password that will have to be sent, with the file via some medium (e.g. such as email) to the one asking for assistance.
The helper will open the received file and enter the valid password (provided by the host) and enter the password. This will begin the remote assistance session over a local network or the internet between the expert and the helper. The same procedure can also be used via Windows Live Messenger by accessing the Remote Assistance Feature in it.