Overwatch 2: Why are my characters locked & How to fix ?

A widespread bug affecting players since Overwatch 2 launched on October 4 gives existing players this experience without a way to unlock more heroes. With this bug, only the 13 “starting heroes” given to first-time players in FTUE are available.


How to check if your Overwatch 2 heroes are locked

Try some steps below to check and try fix this bug :

First, check out the Hero Library. If you are being the image by error, the hero in addition to the three “starting heroes” will have a padlock on the right side of their portrait. This is includes heroes needed for competitive mode like D.Va, Sombra and Ana, so look for them first.

If the this lock is export, you have an FTUE error and will not be able to select these heroes. At the current point is not have how to fix this error.

Try log out of Overwatch 2 and restarting the game fixes the issue.

Final try change your region .

Overwatch 2 wiki :

Overwatch 2 is a first-person shooter developed and published by Blizzard Entertainment. As a sequel to the 2016 hero shooter Overwatch, the game intends a shared environment for player-versus-player (PvP) modes while introducing persistent cooperative modes. A major change in PvP modes was to reduce team sizes from six to five, which required several characters to be reworked. Overwatch 2 is free-to-play on Nintendo Switch, PlayStation 4, PlayStation 5, Windows, Xbox One, and Xbox Series X/S in early access as of October 4, 2022 and features full cross-platform play.

Developer(s)Blizzard Entertainment
Publisher(s)Blizzard Entertainment
Director(s)Aaron Keller
  • Nintendo Switch
  • PlayStation 4
  • PlayStation 5
  • Windows
  • Xbox One
  • Xbox Series X/S
ReleaseOctober 4, 2022
Genre(s)First-person shooter