Failed to switch Terminal Server to INSTALL mode

Question : Failed to switch Terminal Server to INSTALL mode

I’m connecting to a windows 2003 server sp2 using remote desktop. They’ve asked me to install upgrade an application they have running on the box. Whenever I click Autorun on the CD, I get the following message box.
“Failed to switch Terminal Server to install mode. Please switch the mode manually. To switch the mode, run “change user/install” from the command line.”

Ok, so I go to the command line, run the command and get this message.
“Install mode does not apply to a Terminal server configured for remote administration.”

I really dont know what to check for. Can someone please help me?
I really dont want to travel to the location to install this software if I can do it remotely.


 

Solution: Failed to switch Terminal Server to INSTALL mode

Well in this case, are you sure you have Windows Server 2003 Standard or up? If this is Windows Server 2003 Web Edition, Terminal Server is not an option.
If this is a Windows Server 2003 Standard or up and you do not see Terminal Server at all on the Windows Components list, there is something wrong going on, deeper than a simple add/remove option.
In that case, it may simply be easier to reinstall the server from scratch.
Not the best answer but as you cannot even see this component to be installed I guess something worse is going on and even if you manage to add that, will you trust this server? I would not.