BlackBerry Bold 9700 and 9650 Series : Email Set Up – Setting Up Email for the First Time

Your BlackBerry is designed to retrieve your email from up to ten different email accounts and, if you are connected to a BlackBerry Enterprise Server, one corporate email account. When your BlackBerry receives your email, all your messages will be displayed in your Messages inbox.

You can set up your basic email and even change things like your email signature right from your BlackBerry.



If you want to set up your BlackBerry to work with email coming from a BlackBerry Enterprise Server, skip to the “Setting Up Your Corporate Email” section on page 39.

1. Personal or Internet Email Setup

You can set up your Personal or Internet Email from two places:

The Setup Wizard icon and the Personal Email Set Up icon, both of which are usually inside the Setup folder, but may be on your Home screen of icons.



  1. If you already happen to be inside in the Setup Wizard, then click Next to get to the Personal Email Setup screen.

  2. Or, if you see a list of items, then click on Personal Email Setup.

  3. Select I want to create or add an email address and click Next to get to the login screen shown to the right.



    You may need to create a new account if this is the first time you are logging into Email Setup on your BlackBerry.

    If so, be sure to click the checkbox next to Remember me on this device and you won’t have to keep entering your username/password every time.

  4. Click the Log In button. Any accounts you have already set up will be listed at the top, as shown in the screen on the right.

  5. To add an account, click the Add button.

  6. Now, select from the various types of email accounts. In this case, we’ll choose Gmail.

  7. If you have another type of account (such as Yahoo!AOL, and so forth), click on that entry.

  8. If you don’t see your email account type, then click Other.

  9. Next, type your email address, using your full email address ( and password, then click Next to attempt the login.

    Click the Show Password checkbox to see the letters in your password—this can be helpful to prevent mistyping it.

If everything is correct, then you will see a screen similar to Figure 1.

Figure 1. The final setup screen on Email Setup and the Activation Complete pop-up window


Once each email account is set up correctly, you will see an Activation email message in your Messages inbox and within 15 minutes, email should start flowing in to your BlackBerry. Now, with full wireless email, you will begin to see why so many are addicted to their BlackBerry Smartphones.


2. Setting Up Your Corporate Email

Your Help Desk or Information Technology department will typically set up your corporate email (that is, Enterprise Activation). If not, all you need is your activation password and you can set this up on your own—right from the BlackBerry, using the Setup Wizard.



If you have not received your Activation password, then you need to ask your Help Desk or Technology Support department for that password before you may complete this process.

2.1. Setup Corporate Email Using the Setup Wizard
  1. Start your Setup Wizard icon and select Email Setup, and then choose I want to use a work email account with a BlackBerry Enterprise Server from the menu.

  2. Verify that you have your Enterprise Activation password.

  3. Type in the email address along with the activation password you received from your Help Desk or System Administrator.

  4. Press the trackpad and select Activate.

  5. You will then see many messages on the screen, such as Establishing Secure Connection, Downloading Contacts, Downloading Calendar. The entire process may take 15 minutes or more, depending on how much data is being sent as well as the strength of your wireless connection.

  6. If you see an error message, then verify your password, that your wireless radio is turned on, and that you are in a strong coverage area. If you still have problems, then please contact your Technology Support group.

  7. Once you have seen all the Enterprise Activation messages go by, and you see a completion message, then try email and check your Address Book and Calendar to see if it looks like everything was loaded correctly. If not, then contact your Help Desk for support.

2.2. How Can I Tell If I Am Activated on the BlackBerry Server?

A simple rule of thumb is that if you can send and receive email and you have names in your BlackBerry address book (Contacts icon), then it has been successfully set up (the Enterprise Activation is complete.)

To verify if your BlackBerry successfully configured with your Server:

  1. Start your BlackBerry Contact List / Address Book.

  2. Click the Menu key to the left of the trackpad.

  3. Glide the trackpad up or down to find a specific menu item called Lookup.

  4. If you see Lookup, then you are connected. (This Lookup command allows you to do a Global Address List (GAL) lookup from your BlackBerry Enterprise Server to find anyone in your organization—and then add them to your personal Address Book on your BlackBerry.)