The dreaded “This Account is Not Permitted to Play Online” error can be a frustrating experience for any Apex Legends player. But don’t worry, there are a few things you can do to fix this error and get back to fragging.
Apex Legends: How to Fix “This Account is Not Permitted to Play Online” Error
The first step in resolving the error is understanding its potential causes. Whether it’s a ban, a connection hiccup, or the unintended consequences of using a VPN, identifying the issue is crucial to finding the right solution. It’s important to note that bans are typically associated with cheating, so innocent players need not worry—there are steps you can take to address the situation.
Checking for Bans
If you suspect that a ban might be the cause of the error, the first step is to check your email associated with your Apex Legends account. Respawn, the game’s developer, would typically send an email notification if you have been banned. Review the email to understand the reasons behind the ban and learn from the experience if it’s a valid ban.
In the event that you believe you have been unfairly banned, you can file an appeal application through the EA account support page. Look for the “Appealing bans or suspensions” section and follow the provided process. Respawn and the EA team will then review your appeal to determine if the ban was justified or if it can be lifted.
Disable Your VPN
Using a VPN can sometimes trigger the “This Account is Not Permitted to Play Online” error, especially if it causes your game to appear as if you’re accessing it from a different location. In such cases, it’s essential to disable your VPN to restore normal gameplay.
To resolve the issue, turn off your PC and router, and then restart the game. Attempt to play Apex Legends again without the VPN enabled. If the error still persists, proceed to the next troubleshooting step.
When all else fails, reaching out to Respawn’s support team can provide additional assistance. Visit the “Problems Playing Online” page on EA’s website and follow the outlined steps. Alternatively, you can directly contact Respawn for further guidance. Keep in mind that response times may vary depending on the volume of players experiencing issues at that time.
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