Problem : RightFax Receive failure (Phase B).
How can I resolve a “Receive failure (Phase B)” error from RightFax 9.3 using a Brooktrout TR1034 family card?
I’ve checked my configuration against the support docs at captaris.com, but nothing seems to quite match my circumstances. One of the questions references a Cisco 6608 (answer id 117) which I dont’ have – I’m connecting to an Inter-Tel 5400, and the other references a different family of fax boards (answer id 39).
Solution: RightFax Receive failure (Phase B).
Are you using an actual T1 cable between the switch and the tr1034, and how long is the cable? I believe that the tr1034 come with a short t1 cable. Be sure that the phone system and the fax server are configured to use the same number of DNIS digits.
EM Wink is the recommended configuration the other option is Immediate.
Is the trouble with sending, receiving, or both?