Problem : “remote fax did not respond in time, and the call was terminated”
The setup: Microsoft SBS2003 new installation. US Robotics Courier Business Modem 56K v.92CPNT V.Everywhere V.Everything ROHS USR3453C external fax modem:. I have configured and reconfigured the modem with MS support including drivers specified by USR support.
The problem: Cannot receive faxes from outside the company. When receiving an incoming fax I can see in the fax monitor that the call is coming in and being answered but then it fails and the fax monitor message is, “The fax machine did not respond in time and the call was terminated.” I can receive faxes sent from inside the company using the old fax machine connected to a phone station jack and dialing 9 first.
Solution : “remote fax did not respond in time, and the call was terminated”
I had the same nagging issue. Turns out the fix for a 3453C for me was to download and apply the latest firmware from USR’s site, and to also use the USR driver and not the Microsoft built in driver.
Both firmware and driver are available at USR:
http://www.usr.com/support/product-template.asp?prod=3453c
While these modems may not be on the HCL I have installed and used them successfully on several servers with the USR driver installed.
