Problem : Error opening PowerPoint document which mentions “Please ensure that you have access privileges to read or write the document and that is not encrypted.”
Error message opening ppt docs on PowerPoint 2007 on Windows XP which were previously created or saved over by MS Office 2004 on a MAC client but only when saving the data on to Mac file server. If the data is saved on a Windows XP Share, the message does not appear.
The full error message is “The error on the PowerPoint was unable to open or save this document. Please ensure that you have access privileges to read or write the document and that is not encrypted.”
MAC server details:
Operating system version: 10.5.4
File Server: Mac OS EXT HFS+
Server Admin version: 10.5.3 (279.11) – used for managing file shares
XP Client with office 2007:
PP 2007 version 12.0.6504.5000
Windows XP
Mac Client that seems to be the cause of the issue:
– Mac version 10.5.6
– PowerPoint version: 11.5.1 Office 2004
The process that creates the problem
Step 1: User1 logs onto Mac client
Step 2: Create a share using AFP or SMB to the network share
Step 3: User1 either open a pre-existing document or creates a new one
Step 4: User1 clicks file save, Opens the Mac network file share and saves documents
Step 5: User 2 logs onto XP Client
Step 6: User 2 opens PowerPoint
Step 7: User 2 clicks file open, open the Mac network file share and opens document.
Step 8: Error displays on screen The error on the PowerPoint was unable to open or save this document. Please ensure that you have access privileges to read or write the document and that is not encrypted
Solution : Error opening PowerPoint document which mentions “Please ensure that you have access privileges to read or write the document and that is not encrypted.”
I’ve found the problem and a part solution. If user 2 logs onto XP Client and opens a PowerPoint document when he is the owner, he can open, edit and save the document. However, if he is not the owner then he cant save the document. My colleague has found a MAC discussion which explains the situation. To explain in breif, Mac OS takes the union of the POSIX permisions and the ACE’s with ACE’s deny taking presedence. http://discussions.apple.com/thread.jspa?messageID=1696702
