Problem: Event ID 1000 and 1001 and Outlook locking up
In a new PC (HP with WinXP Pro / SP2) my customer is experiencing frequent hangs in Outlook. The (Application) Event Log shows several Errors with IDs of 1000 and 1001 coming from Outlook. The extra information for these events are:
Application Error (1000): The failing program outlook.exe, version 10.0.2627.1, failing module outllib.dll, version 10.0.2627.1, failing address 0x00012e4a.
Application Error (1001): Error in the memory area 06429333.
There are also a few
Application Hang (1002): Hanging program OUTLOOK.EXE, version 10.0.2627.1, hanging module hungapp, version 0.0.0.0, hang addresse 0x00000000.
It may look like a memory error….? or are there other things to check?
On the PC there is an anti-virus application from Norman installed (haven’t seen it causing any problems before). There is also a program called SpamFighter installed. Don’t know this one.
Any suggestions?
Solution : Event ID 1000 and 1001 and Outlook locking up
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.
Outcmd.dat is located in C:\Documents and Settings\\Applicatio
2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL
3. Disable Outlook Addins. Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.
4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.
5. Create a new Outlook profile.
http://www.outlook-tips.ne
6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.
7. If no joy, reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.
